Frequently Asked Questions
Everything you need to know about shopping with Brick Electronics.
Are all products sold on Brick authentic and covered by warranty?
Yes, every product we sell is 100% authentic and sourced directly from authorized manufacturers. All electronics include a standard one-year manufacturer warranty, with extended protection plans available at checkout.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. Because electronics are high-value items, every Brick shipment is fully insured and requires a signature upon delivery to ensure your device arrives safely.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, manuals, and accessories. A restocking fee may apply to items that show signs of use or are missing components.
Do you offer technical support for setup?
Absolutely. Brick provides complimentary 60-day basic technical support for all hardware purchases. You can contact our 'Brick Tech' team via live chat or email for assistance with installation and configuration.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-end purchases, we also offer flexible financing options through Klarna and Affirm, allowing you to pay in monthly installments.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our real-time tracking portal. You can also view order updates by logging into your Brick account dashboard.